Find out more about expanding your services by working with ARC

We envision the Atlanta region as a place where people of all ages, abilities, and income can live high-quality lives. We call it well-designed well-being. Together, we can help individuals access the services they want and need.

Is your organization interested in providing services with empowerline?

You can obtain new clients in the Atlanta region by being listed in empowerlinePRO, our service engine and referral database. Contact us if you are a human service provider who is starting a new business, is offering a new service, or is not currently listed in empowerlinePRO. Our system refers older adults, persons with disabilities, and caregivers to your services.

EmpowerlinePRO is Georgia’s most comprehensive database of aging and long-term services and supports. The system is used by entities like ours—other Area Agencies on Aging (AAAs) in other Georgia regions, as well as by private subscribers—such as insurance companies, disease-specific associations, and senior housing organizations—that also use empowerlinePRO to refer consumers to services.

If you are looking to learn about services for older adults and individuals with disabilities, you can browse for general information about programs and services in the empowerline website or contact a counselor for more detailed information.

ARC does not recommend or endorse any one provider over another, nor are we a licensing or certification entity. ARC does not guarantee referrals to providers listed in empowerlinePRO. All providers included must meet specific inclusion criteria to be listed in the database. Inclusion criteria may include, but not be limited to, state licensing requirements, time in business, providers who offer a service listed in the Aging and Long Term Care Taxonomy, and other criteria based on specific service. Decisions to use any service provider must be made by the consumer, his or her family member, or authorized representative.

Want to grow your client base by enrolling as a Medicaid provider?

If your agency provides one of the following services, you may wish to enroll as a Medicaid waiver provider:

● Adult Day Health
● Emergency Response Systems
● Personal Support Service—assistance with bathing, light housekeeping, laundry, shopping, meal preparation, and respite (caregiver relief)
● Home Delivered Meals
● Skilled Nursing Service
● Out of Home Respite Care
● Alternative Living Services—meals, personal care, and supervision in an approved personal care home.

The Community Care Services Program (CCSP) is a Medicaid-funded program that serves individuals with limited income and resources who have the kinds of needs that would qualify them for nursing home care. CCSP gives these individuals access to services that are essential for daily life so that they may remain in their homes and communities.

Ready to apply?

To grow a client base by becoming a CCSP provider, your agency must apply and be approved by the Georgia Department of Community Health (DCH). Applications are accepted by DCH in March and September of each year. For more information on how to apply, visit Georgia’s DCH’s site.

For questions, contact

ARC offers CCSP Provider Consults

ARC has no active role in processing or approving applications to become a CCSP provider. However, ARC does provide CCSP Provider Consults for those providers that will provide service in Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Fulton, Gwinnett, Henry or Rockdale counties. CCSP Provider Consults with the appropriate AAA are a required activity to complete the application process to become a CCSP provider. To provide services in other counties, you can find the appropriate AAA at

For those services which require a state license, your agency must already be licensed by the DCH Division of Healthcare Facility Regulation in order to attend a CCSP Provider Consult.

To sign up for a CCSP Provider Consult, please visit our Eventbrite page to complete the registration (select the date you would like to attend in the drop-down box at the top).

The CCSP Provider Consult is not a general information session.

Providers offering Personal Support Services and Skilled Nursing must have their regular, NOT provisional, license from DCH for at least nine (9) months as of the month of application to become a CCSP provider.

Help three ways

Your needs come first. How can we help you? Call now, open a chat window, or leave a message for us to contact you later.

Help three ways

Your needs come first. How can we help you? Call now, open a chat window, or leave a message for us to contact you later.

Looking for the latest guidance on the Covid-19 virus?

The CDC has created this video: “Covid019: What Older Adults Need to Know.”  You can also read CDC’s full list of pandemic-related recommendations.

If you are looking to connect with resources and services for older persons and individuals and disabilities in metro Atlanta, please contact us at or 404-463-3333.